Contact Us


Feedback from members is vital to keeping us up to date on what you want from your Credit Union. Whether its questions, suggestions, or comments, feel free to contact us any time!

Live Chat

Chat with a Live Virtual Branch Officer or leave a message during non-business hours and we will get back with you the next business day by using the Live Chat box on the bottom right of your screen.

Text Us

817.732.2803 for member services
817.809.2513 for loans
817.873.6669 for real estate

Main Branch Address

2309 Montgomery St
Fort Worth, TX 76107

MicroBranch Address

505 W. Felix St.
Fort Worth, TX 76115

Mailing address

P.O. Box 100099
Fort Worth, TX 76185

Main Phone Number

817.732.2803

24-Hour EZ Tel Account Information Service

817.377.7979 or
1.888.732.3085

Fax Numbers

817.732.7524 main branch
817.731.8503 virtual branch
682.235.1038 micro branch

24-Hour Visa Lost/Stolen Hotline

1.855.578.5797

Visa Dispute Numbers

1.855.578.5798 (to open a dispute)
1.844.202.5070 (to follow up on an open dispute)
614.564.4588 (fax number to submit a dispute)

Bill Pay Member Service

1.844.298.6631 (6 a.m. - 12 a.m., 7 days/week)

Routing Number: 311981669

Email

Send us an email using our secure Email Encryption Service. First time users can learn more about it here.


Hours

MicroBranch Hours

Monday 8:00 a.m. - 5:00 p.m.  
Tuesday 10:00 a.m. - 5:00 p.m.
Wednesday - Friday 8:00 a.m. - 5:00 p.m.
Closed 1 Hour for lunch

Virtual Branch Hours

Monday - Friday 7:30 a.m. - 6:00 p.m.
Saturday 8:30 a.m. - 12:00 p.m.

Lobby Hours

Monday - Thursday 9:00 a.m. - 5:00 p.m.
Friday 8:00 a.m. - 5:00 p.m.
Saturday 9:00 a.m. - 12:00 p.m.

Drive - Thru Hours

Monday - Friday 7:30 a.m. - 6:00 p.m.
Saturday 9:00 a.m. - 12:00 p.m.


Employees

Currently the credit union employs 33 dedicated individuals who are committed to making Fort Worth City Credit Union the best that it can be. With strong leadership, and a board of volunteers who represent the interests of our members, the credit union is as strong and stable as ever!

President/CEO

Ron Fox

Vice Presidents

David Clay - Lending
Duane Dixon - Information Technology
Michelle Justice - CFO/Accounting
Ginger Lopez - Member Services

Directors

Terrie Johnson - Human Resources
Sarah Green - Marketing