Contact Us

Feedback from members is vital to keeping us up to date on what you want from your Credit Union. Whether its questions, suggestions, or comments, feel free to contact us any time!

Live Chat

Chat with a Live Virtual Branch Officer or leave a message during non-business hours and we will get back with you the next business day by using the Live Chat box on the bottom right of your screen.

Text Us

817.732.2803 for member services
817.809.2513 for loans
817.873.6669 for real estate

Main Branch Address

2309 Montgomery St
Fort Worth, TX 76107

Felix St. MicroBranch Address

505 W. Felix St.
Fort Worth, TX 76115

Hudson Oaks Branch Address

100 Hudson Oaks Dr. Ste #100 (Inside H-E-B)
Hudson Oaks, TX 76180

Mailing address

P.O. Box 100099
Fort Worth, TX 76185

Virtual Branch Call Center

Please use this number to access all branches.

24-Hour EZ Tel Account Information Service

817.377.7979 or

Fax Numbers

817.732.7524 main branch
817.731.8503 virtual branch
682.235.1038 micro branch

24-Hour Visa Lost/Stolen Hotline


Visa Dispute Numbers

1.855.578.5798 (to open a dispute)
1.844.202.5070 (to follow up on an open dispute)
614.564.4588 (fax number to submit a dispute)

Online Banking Tech Support

1.512.351.7871 (6 a.m. - 12 a.m., 7 days/week)

Bill Pay Member Service

1.844.298.6631 (6 a.m. - 12 a.m., 7 days/week)

Routing Number: 311981669


Send us an email using our secure Email Encryption Service. First time users can learn more about it here.


Felix St. MicroBranch Hours

Monday 8:00 a.m. - 5:00 p.m.  
Tuesday 10:00 a.m. - 5:00 p.m.
Wednesday - Friday 8:00 a.m. - 5:00 p.m.
Closed 1 Hour for lunch

HEB In-Store Branch Hours

Monday-Friday 10:00 a.m. - 7:00 p.m.  
Saturday 9:00 a.m. -2:00 p.m.

Main Branch Lobby Hours

Monday - Thursday 9:00 a.m. - 5:00 p.m.
Friday 8:00 a.m. - 5:00 p.m.
Saturday 9:00 a.m. - 12:00 p.m.

Main Branch Drive - Thru Hours

Monday - Friday 7:30 a.m. - 6:00 p.m.
Saturday 9:00 a.m. - 12:00 p.m.

Virtual Branch Hours

Monday - Friday 7:30 a.m. - 6:00 p.m.
Saturday 8:30 a.m. - 12:00 p.m.


Currently the credit union employs 40 dedicated individuals who are committed to making Fort Worth City Credit Union the best that it can be. With strong leadership, and a board of volunteers who represent the interests of our members, the credit union is as strong and stable as ever!


Ron Fox

Vice Presidents

David Clay - Lending
Duane Dixon - Information Technology
Michelle Justice - CFO/Accounting
Ginger Lopez - Member Services


Terrie Johnson - Human Resources
Sarah Green - Marketing