LEAVING FWCCU.ORG
Contact Us
Feedback from members is vital to keeping us up to date on what you want from your Credit Union. Whether its questions, suggestions, or comments, feel free to contact us!
Routing Number: 311981669
Schedule an Appointment
Schedule an appointment and skip the line. Choose your appointment type, preferred branch, and preferred representative, then enter your contact information, and you’re set! You’ll receive an email confirmation and reminder, and will have the option to cancel if something comes up.
Live Chat
Chat with a Live Virtual Branch Officer or leave a message during non-business hours and we will get back with you the next business day by using the Live Chat icon on the bottom right of your screen.
Text Us
817.732.2803 for member services
817.809.2513 for loans
817.873.6669 for real estate
817.935.0249 for promotional texts. Text FWCCU to get started. Reply STOP to opt out at any time.
Virtual Branch Call Center
817.732.2803 or
1.888.732.3085 toll free
Please use these numbers to access all branches.
24-Hour EZ Tel Account Information Service
817.377.7979 or
1.888.732.3085 opt. 1
Fax Numbers
817.732.7524 Main branch
817.731.8503 Virtual branch
682.235.1038 Felix branch
Card Services
Report Card Lost/Stolen: 888.297.3416
Activate Card, Manage/Set PIN: 800-290-7893
Fraud Center: 800-237-8990
Dispute Center: 844-660-1386
Bill Pay Assistance
Send us an email using our secure Email Encryption Service. First time users can learn more about it here. If you choose to use a different form of communication, please do not send confidential or sensitive information.
Main Branch Address
2309 Montgomery St
Fort Worth, TX 76107-4588
Felix St. MicroBranch Address
505 W. Felix St.
Fort Worth, TX 76115-3405
Mailing address
P.O. Box 100099
Fort Worth, TX 76185-0099
Hours
Felix St. MicroBranch Hours
Monday 8:00 a.m. - 5:00 p.m.
Tuesday 10:00 a.m. - 5:00 p.m.
Wednesday - Friday 8:00 a.m. - 5:00 p.m.
Closed 1 hour for lunch
Virtual Branch/Call Center Hours
Monday-Friday 7:30 a.m. - 6:00 p.m.
Saturday 8:30 a.m. - 12:00 p.m.
Main Branch Lobby Hours
Monday - Thursday 9:00 a.m. - 5:00 p.m.
Friday 8:00 a.m. - 5:00 p.m.
Saturday 9:00 a.m. - 12:00 p.m.
Main Branch Drive-Thru Hours
Monday - Friday 7:30 a.m. - 6:00 p.m.
Saturday 9:00 a.m. - 12:00 p.m.
Employees
Currently the credit union employs 44 dedicated individuals who are committed to making Fort Worth City Credit Union the best that it can be. With strong leadership, and a board of volunteers who represent the interests of our members, Fort Worth City Credit Union is as strong and stable as ever!
President/CEO
Ron Fox
Vice Presidents
Ross Gentis - Information Technology
Sarah Green - Marketing
Michelle Justice - CFO/Accounting
Russell Pulliam - Lending
Ginger Rendon - Member Services
Directors
Monica Navarro - Human Resources